Terms of Service

Terms for using the Hach website

This website provides general product, service, and application information for analytical and laboratory instrument selection. The content is intended to help visitors prepare better inquiries, compare categories, and understand the type of documentation that may be relevant to calibration, service, and regulated measurement work. It is not a substitute for a signed quotation, instrument manual, calibration certificate, validation protocol, regulatory interpretation, or safety instruction issued for a specific product and operating environment.

Use of information

Visitors may use the site to review product categories, service options, industry examples, and application guidance. Any technical statement should be confirmed against the final datasheet, certificate, manual, and local regulatory requirements before purchase or deployment. Accuracy, uncertainty, detection limits, drift, compatibility, and service intervals depend on the product family, configuration, operating environment, calibration status, and sample matrix. The site avoids absolute claims because measurement results are conditional.

Quotes and service requests

Submitting a form does not create a purchase order, service contract, or guaranteed delivery commitment. A representative may request additional information such as range, matrix, region, certificate requirement, model family, installation environment, and deadline. Any commercial terms, warranty conditions, availability, service scope, and lead time must be confirmed in the formal quote or written agreement.

Visitor responsibilities

Visitors are responsible for providing accurate project information, protecting account or contact details, and using instruments according to applicable manuals, safety instructions, and local regulations. Hazardous-area use, clinical workflows, environmental reporting, and regulated manufacturing may require specific approvals or documentation. Do not rely on website summaries as the final authority for those decisions.

Content changes

Website content may change as product families, service coverage, calibration scope, and regional availability evolve. Continued use of the site means you accept the current version of these terms. If a term is unenforceable in a particular jurisdiction, the remaining terms remain in effect to the fullest extent permitted by law.